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Our values

At SafeCare, we believe everyone has the right to access quality healthcare. And we know that healthcare facilities around the world can be inspired to improve the quality and safety of the services they provide, despite the resource constraints they may face.

Providers in emerging markets often face very basic problems: staff and supply shortages, inadequate infrastructure and poor access to water and electricity. Setting and improving quality standards in these challenging environments is our central mission. Our ambition is to create a global platform of organizations and people willing to pursue innovative approaches to improve clinical quality, using transformative digital solutions to challenge the status quo and strengthen trust in the healthcare system.

We do this through our three core values of transparency, collaboration and building value. By sharing our results, stories and lessons learned, and providing real-time information on the scale, scope and quality of services, transparency helps drive improvement in quality and informed decision making by all stakeholders in the health sector. By collaborating through global and national partnerships, we aim to create the greatest possible impact. And by focusing on building real value, we can motivate facilities to be the best they can be.

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PharmAccess Foundation

SafeCare is part of the PharmAccess Group. With headquarters in Amsterdam and most of its staff based in four country offices across Africa, PharmAccess is an international, not-for-profit organization, with a history of reimagining what is possible.

PharmAccess has four key areas of focus:


SafeCare standards measure, improve and recognize the quality of healthcare. From pharmacies and dispensaries up to health centers and hospitals in emerging markets.

Access to finance

The Medical Credit Fund drives more money into the system by facilitating loans to clinics to stimulate growth and encouraging new ways of financing healthcare.

Health insurance

PharmAccess offers innovative financial solutions and protection by reducing out-of-pocket expenditure of those who fall ill.


PharmAccess develops digital solutions such as the M-TIBA mobile health platform to make healthcare work for everyone.

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The story so far

Poor healthcare in low- and middle-income countries (LMICs) leads to millions of preventable deaths each year. However, these countries historically have a shortage of institutions that rate, improve and incentivize healthcare quality. This is the gap where SafeCare steps in to intervene and innovate.

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SafeCare is a formal initiative between PharmAccess, the Joint Commission International (JCI) and the Council for Health Service Accreditation of Southern Africa (COHSASA). They teamed up to develop clinical standards that are solid, secure and realistic for LMICs. And most importantly, they involve no compromise: they advocate the same quality standards as other international bodies.

SafeCare Standards

SafeCare standards are divided into 13 different categories, covering full range medical to non-medical aspects of care and ranging from small health shops to large district hospitals. They are accredited by the International Society for Quality in Health Care External Evaluation Association (IEEA) (previously: ISQua).

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SafeCare’s approach is particularly relevant to SDG 17, working with governments, public and private providers, patients and corporate partners to improve the quality of healthcare around the world.