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SafeCare standards

SafeCare standards are divided into 13 different categories, covering full range medical to non-medical aspects of care and ranging from small health shops to large district hospitals. They are accredited by the International Society for Quality in Healthcare (ISQua).


Criteria are used across the 13 categories to measure the quality performance of healthcare facilities. Any issues that have a high impact on the safety, quality or financial sustainability of the facility are highlighted as priority areas, so prompt and effective action can be taken to address them.

Ten topics are specifically surveyed:  Accident and Emergency Care, HIV & TB & Malaria, Infection Prevention, Life & Fire Safety, Mother & Child, Customer Care, Business Performance, Staff & Training, Stock Management and Clinical Management.

Depending on a facility’s performance against the SafeCare standards, it will be awarded a certificate of improvement, ranging from level 1 (very modest quality) to level 5 (high quality). As the facility improves its performance against the SafeCare standards, it progresses to the next certificate of improvement, providing a transparent, positive and motivational rating system that recognizes each stage of the improvement journey.