Specially designed resources are available to support healthcare facilities with the COVID-19 pandemic. Access them here:

Go to resources
Back to Who we are

SafeCare standards

SafeCare standards are divided into 13 different categories, covering full range medical to non-medical aspects of care and ranging from small health shops to large district hospitals. They are accredited by the International Society for Quality in Health Care External Evaluation Association (IEEA).

_MG_1551

Criteria are used across the 13 categories to measure the quality performance of healthcare facilities. Any issues that have a high impact on the safety, quality or financial sustainability of the facility are highlighted as priority areas, so prompt and effective action can be taken to address them.

Ten topics are specifically surveyed:  Accident and Emergency Care, HIV & TB & Malaria, Infection Prevention, Life & Fire Safety, Mother & Child, Customer Care, Business Performance, Staff & Training, Stock Management and Clinical Management.

Depending on a facility’s performance against the SafeCare standards, it will be awarded a certificate of improvement, ranging from level 1 (very modest quality) to level 5 (high quality). As the facility improves its performance against the SafeCare standards, it progresses to the next certificate of improvement, providing a transparent, positive and motivational rating system that recognizes each stage of the improvement journey.

Our service elements

SafeCare standards are available upon request for non-commercial purposes.

Management

001-teamwork

Governance & Management

research

Human Resource Management

family-room

Patient and Family Rights & Access to Care

information

Management of Information

002-high-voltage copy 3

Risk Management

Clinical

hospital-sign

Primary Healthcare (Outpatient) Services

patient

In-patient Care

scalpel

Surgery & Anesthesia Services

Clinical support

tools-and-utensils

Laboratory Services

x-rays

Diagnostic Imaging Services

pill

Medication Management

Ancillary

cleaning

Facility Management Services

help

Support Services

SafeCare program, its Directors, Managers, Staff, and others involved in the Certification of Organizations fully understand the importance of impartiality in undertaking its Certification Activities.

SafeCare program will therefore ensure that in its dealings with clients or potential clients, all employees or other personnel involved in Certification Activities are, and will remain, impartial.

To ensure that impartiality is both maintained and can be demonstrated, SafeCare program has identified, and risk assessed all relationships which may result in a conflict of interest or pose a threat to impartiality.

The development of new standards and the revision of existing standards are guided by SafeCare Standards Development Procedure. Stakeholders who would like to provide their input are invited to share that by sending an email to quality@pharmaccess.org

_MG_0295